What is the status of my return or exchange?

It will take up to 7 days to process your refund or exchange request after we receive your package.


For more info about the return status, please refer to <Order details>-<Return & Refund Record> in your account.

"Processing": Return requested successfully, please wait patiently for the delivery.

"Arrived at warehouse": We will apply the refund/exchange once QC has been finished.

"Refunded": Refund initiated successfully